Frequently Asked Questions

• Visit a hearing specialist at your nearest branch.
• Get advice for children and adults and choose appropriate hearing aids.
• Wide variety of digital hearing aids suitable for different types of hearing loss.
• For more information please contact us through available channels or visit your nearest branch.

• Clean hearing aids regularly and avoid exposure to high humidity or extreme heat like leaving them in the car.
• Use drying tools if you engage in activities causing excessive sweating or stay in coastal areas with high humidity.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

I. Turn off the hearing aids and wipe them with a soft, dry cloth.
II. For external hearing aids with a mold, remove the mold and clean it with mild soap and water, rinse and dry completely before reattaching.
III. For external hearing aids without a mold that have removable silicone tips, clean thoroughly with a soft, dry cloth and change periodically as per specialist instructions. For more information, please check this video: Click here
IV. For internal hearing aids, clean the exterior with a soft, dry cloth after each use.
V. In all cases, use specialized cleaning tools to remove wax from microphone ports and sound outlets.
VI. Ensure hearing aids are clean before each use.
VII. Regular checkups are recommended at your nearest branch.
VIII. For more information please contact us through available channels or visit your nearest branch.

• Check filter cleanliness before each use and change them periodically as per specialist instructions.
• Use the application tool included with the filter box to remove old filter and install new one.
• For internal hearing aids instructions, watch this video: Click here
• For external hearing aids instructions, watch this video: Click here
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Gently pull off the old dome and select the appropriate size for the new dome, press it into place. Change periodically as per specialist instructions. For more information, please watch this video: Click here
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Ensure hearing aids are properly fitted in the ear.
• Check if the volume level is appropriate.
• Make sure hearing aids and ear molds are clean from wax or any blockage.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Store batteries and hearing aids in a well-ventilated place away from direct heat and humidity.
• Turn off hearing aids when not in use by opening the battery door.
• Remove batteries if hearing aids won't be used for more than three days.
• For rechargeable hearing aids, charge them at the end of each day.
• Avoid using batteries with charge level below 10%.
• Avoid unknown source batteries not specifically designed for hearing aids.
• Only use batteries from authorized service providers.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Check battery charge or replace it.
• Restart the hearing aid by opening and closing the battery door.
• Ensure filters are clean.
• Verify all attachments are properly installed.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Ensure volume control feature is activated and follow usage instructions from hearing specialist upon receipt.
• Use buttons on the hearing aid or Oticon Companion app to adjust volume.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Ensure hearing aids are properly fitted in the ear.
• Check if the volume level is appropriate.
• Make sure hearing aids and ear molds are clean from wax or any blockage.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Use an athlete's sweatband on the forehead.
• Remove hearing aids during intense sports activities.
• Avoid using hearing aids while swimming or showering.
• If moisture is noticed around the ear or hearing aid, remove the device and dry it thoroughly with a soft, dry cloth. Also ensure the ear is completely dry from moisture, sweat, and other secretions.
• Regular checkups are recommended at your nearest branch.
• For more information please contact us through available channels or visit your nearest branch.

• Please follow these steps on your mobile:
I. Make sure Bluetooth is turned on.
II. Settings > Accessibility > Hearing Devices.
• Turn off then restart the hearing aids during the search from your mobile.
• Tap on the hearing aids name and accept pairing.
• To download the app, please visit: Click here to download the app
• Regular checkups are recommended at your nearest branch.
• For more information, please contact us through available channels or visit your nearest branch.

• Turn off the hearing aids and then turn them back on.
• If the problem persists, check the user manual or contact your audiologist.
• For more information, please contact us through available channels.

• Make sure the hearing aids are in pairing mode and Bluetooth is enabled on your phone.
• If the connection is lost, restart Bluetooth or the device.
• Restart the hearing aids and try pairing again.
• Ensure both hearing aids and phone are updated to the latest software.
• Make sure the hearing aids are compatible with your phone model via this link: Click here
• Regular checkups are recommended at your nearest branch.
• For more information, please contact us through available channels or visit your nearest branch.

• To download the app, please visit: Click here to download the app
• Regular checkups are recommended at your nearest branch.
• For more information, please contact us through available channels or visit your nearest branch.

• Use the Oticon Companion app to find your hearing aids using the “Find my hearing aids” feature.
To download the app, please visit: Click here to download the app
• For more information, please contact us through available channels or visit your nearest branch.